Frequently Asked Questions

You can simply select your product based on the country or countries you are travelling to. Please select the plan which is most suitable to you, and then select the form i.e. SIM or eSIM. In case you are still not sure which product to select, please give us a chance to help you by calling on the number mentioned on the home page or get is touch with us on live chat.

Yes, You can Cancel the Order Untill Activation. After Activation cannot Cancel. Note Cancelation charges will be Applied.

Once your order is placed, you will receive a confirmation email with your tracking information.

On successful purchase of an E-Sim you will receive a QR code on your email address provided at the time of booking, you need to scan the QR code to install the eSim on to your phone. Please do check if your phone is compatible for esim from list of compatible device for apple phones, android or other phones.

We provide Local SIM Card of the country of Travel. Your existing number will also be operational, you can choose any line for outgoing calls. Incoming calls can be received on both the numbers, (you need to Activate the International Roaming on your Indian number check with local network oprater)

Depending upon the plan you buy, the validity will come accordingly.

Welcome to our guide on how to check device compatibility for eSIM! As eSIM technology becomes more popular, it's important to make sure your device is compatible before making any ESIM purchase on our website. You can choose any one of the options to check the compatibility of your device. Option 1: Dial *#06# and press the call In case your device is eSIM capable, you should be able to view your device’s eSIM unique identification number (EID) as below. (EID option is there ir NOT) Option 2: Check with your Handset Manufacturer website.

Select the country under 'SIM CARD' section > Select your Country > Select your plan > Enter you details > Make payment > Card will be delivered in 24-48 Hours and activated as per your date of choice

We deliver a SIM card between 24-48 hours from the time of purchase, depending on your location. However we suggest you buy it at least 7 Days before your departure, in order to avoid any hassles.

"We stand out to be unique and better in every form with the love and support of 1,50,000 happy customers. What makes us distinct is: Lowest Tariffs Pre-paid Sim Cards No hidden charges Free incoming on most plans Best network coverage, we provide Local Country SIM Card so you get Best Network, we provide 24/7 Customer support"

We have a dedicated customer care center to assist you with any queries or concerns 24*7. You can reach out to us on 9560266559, mail us at support@earthroam.com Or WhatsApp us at 9560266559, You could mail your documents to verification@earthroam.com along with your order ID, 24 hours prior to your journey. or WhatsApp us at 9560266559

Your sim will be activated as per the date of your choice. validity will be start after Activation. Most travellers choose to Activate 1 day before date of their departure

For Activation Send Below Documents 1 Days Before your Travel Passport (Front & Back), Visa, Ticket, & (Adhar Card/Votar Card/DL any one) Order Number & your Local Contact Number on verification@earthroam.com The SIM card does not work before Activation. and DO NOT INSERT THE CARD IN INDIA IT COULD BE BLOCKED. Please ensure that you have unlocked cell phone to enjoy 5G/4G Service. any other Inquiry please call or Whatsapp 9560266559"

You will be able to use the Earthroam Sim card in USA, Canada, Mexico, Europe, UK, China, Hong Kong, Thailand and Malaysia. For the remaining countries we have Global Sim Plans that cover over 200 countries via 600+ networks. Please click here or call 9560266559 to get more info on our Global Sim Cards.

Please ensure that you have unlocked cell phone to enjoy 5G/4G Service, Note Oppo/Vivo/Nokia handset does not work in USA, kindly share your Handset details to check compatibility, Handset Frequency is Required 1900/2100 for USA